Frequently Asked Questions

Are speeds guaranteed?2020-04-05T14:49:35+00:00

We guarantee the best user experience. Meaning you can experience high quality streaming and fast browsing experience.
Our long-time clients do not have any issues on this as long as the service quality excellent.

Do you have a Service Level Agreement (SLA)?2020-04-05T15:30:39+00:00

The SLA applies to corporate lines and government offices only which we indicate under the contract.

 What is your Mean Time to Repair?2020-04-05T15:30:47+00:00

(see SLA under government contracts.)

What is your support like?2020-04-05T15:04:05+00:00

Bicore most of the time responds with technical support within 24 hours.

Is your Internet Connectivity available in our area?2020-04-05T15:30:56+00:00

Please refer to the list of areas where Bicore can serve you. Among others, see below areas.

Residential and SOHO Lines


  • Pasig
  • Cainta
  • Taytay
  • Marikina
  • Antipolo
  • Angono
  • Teresa
  • Baras


  • Quezon City
  • Manila
  • Pasay
  • Paranaque
  • San Juan
  • Mandaluyong


  • Caloocan
  • Malabon
  • San Jose, Del Monte, Bulacan


  • Carmona, Cavite
  • Binan, Laguna
  • San Pedro, Laguna
  • Sta. Rosa, Laguna
  • Los Banos, Laguna
  • Malvar, Batangas

* For corporate clients, we can service on any location.

How long will it take to connect my house or business?2020-04-05T15:13:46+00:00

Once the survey result says “GO”, we can deliver the service in 7 days.

Are there other fees?2020-04-05T15:31:07+00:00

*See pricing. There are no hidden charges.

What is Fiber to the home?2020-04-05T15:15:14+00:00

Fiber connection line from our network hub to your house.

What is airspace?2020-04-05T15:31:15+00:00

This is a wireless connectivity between our nearest network hub to your house through use of receiver/antenna within 1 km air distance. Or through a Wifi hotspot within 300 meters from our Wifi Access Points that connects directly to your mobile devices.

Where can we apply for an internet connection?2020-04-05T15:16:41+00:00

Simply visit our website or call our hotline numbers.

Which is faster fiber or wireless?2020-04-05T15:18:23+00:00

Fiber and Wireless have the same Internet speed at certain range from 0 to 50 MBPS.

Anything above, fiber optic is the solution.

Do you have a data cap?2020-04-05T15:28:23+00:00

No data limit.

Will I get unlimited access?2020-04-05T15:19:42+00:00


What is the Internet?2020-04-05T15:20:51+00:00

The Internet is a worldwidenetwork of computer networks. Currently, there are over a billion people using the Internet, and millions of new users log on each month. The Internet consists of many parts. but the two most popular are the World Wide Web and electronic mail (email).

How do I get connected?2020-04-05T15:21:21+00:00

The minimum requirements are a computer and a modem. If you have a digital device such as a personal computer or smartphone, Once you have the necessary hardware, you sign on with an Internet Service Provider (ISP), a commercial on-line service or a freenet.

What software will I need?2020-04-05T15:22:45+00:00

Any “modern” computer (five years old or newer) will have network capability. Once connected, you will need a Web browser, an email program and software for decompressing and translating foreign file formats. These should be pre-loaded on your computer or provided by your ISP.

What is a firewall?2020-04-05T15:28:05+00:00

A firewall is a combination of hardware and software that separates a Local Area Network (LAN) into two or more parts for security purposes. Users accessing the network from outside the LAN can only reach information on the outside of the firewall, while local users can access any information.

What is a URL?2020-04-05T15:28:13+00:00

A URL (uniform resource locator) is the tool used to identify sites on the Internet. Web sites begin with the prefix “http://” and FTP sites begin with “ftp://.” The next set of letters refers to a server: “www” for example. The domain name follows the server and indicates who the site belongs to (“adobe”, for example), and an extension identifies a business’ site (“.com”), a school’s site (“.edu”), a nonprofit site (“.org”) and so on.

What is the World Wide Web?2020-04-05T22:06:47+00:00

The World Wide Web is a collection of pages that can be published by anyone and viewed by millions of Internet users. Web pages can include text, graphics, sound, files and programs. The Web is the most popular method of distributing information on the Internet

What is a home page?2020-04-05T22:07:25+00:00

A home page is the opening page of a website. Think of it as the cover and table of contents of a book combined into one electronic page.

What is email?2020-04-05T22:08:26+00:00

Email (electronic mail) messages are usually text messages sent from one person to another via computer. Email transmission is almost instantaneous. Email can be sent to a large number of addresses simultaneously by employing a mailing list or listserv. Email addresses are not comprehensively organized, but there are several Email address search sites on the Web.